User Guide
Welcome to the horse riding equipment store Lexia. We would like to provide you with some information on how to use our store.
How to order
We only accept online orders.
1. Select the product you want from the product page.
2. Add the item to your cart and proceed to checkout.
3. Confirm your order and confirm it.
Payment Method
We accept the following payment methods:
- Credit card
-Apple Pay/Google Pay
- Bank transfer
- Convenience store payment *Convenience store payments cannot be used for payments over 300,000 yen.
-Smartphone payments
Shipping Fee
1. Shipping costs for all products are 0 yen. (We will cover the shipping costs.)
2. However, additional shipping charges may apply for some large items.
About delivery method
We will ship via Yamato Transport.
Returns and Exchanges
After purchase, we will accept returns and exchanges only if there is a defect in the product.
1. Please contact customer service within 10 days of receiving the product.
2. A customer service representative will contact you with the details of the return or exchange.
If the size of your riding wear does not fit, we will exchange it for you free of charge (excluding out-of-stock items).
Please contact us using the inquiry form .
Contact Information
If you have any questions or requests, please feel free to contact us at the following contact details:
- Email address: info@lexia.jp.net
-Official LINE
-message
Opening times
Our store opening hours are as follows:
-Open all year round
-Customer service: 9:00~21:00
If you have any questions, please feel free to contact us. We look forward to serving you.