FAQ
About Shipping
Q: How much is the shipping fee?
A: Shipping is free for all items.
Q: How long will it take for the product to arrive after I place my order?
A: For back-ordered items, the delivery time is stated on each product page.
Once received and inspected, the item will usually arrive at your destination within 2-3 days.
Same-day delivery items will be shipped within 1-2 business days after your order is placed .
It usually arrives within 2-3 days.
Q: Can I get gift wrapping done? How much does it cost?
A: We offer free gift wrapping.
In addition to wrapping your gift in Lexia's original ribbon, we can also include a card like the one below.
Pattern A
Pattern B
Q: What packaging will it arrive in?
A: To make it easier for customers to dispose of the items themselves, we will use water-repellent delivery bags instead of cardboard.
We take the utmost care to prevent damage to the products and to avoid creases from folding, for example by inserting cushioning material.
Returns and size exchanges
Q: I ordered the wrong product. Can I cancel it?
A: Generally, we do not accept cancellations due to customer convenience. However, we may be able to accept cancellations immediately after placing an order, but before receiving the order confirmation email.
If you wish to cancel, please contact us as soon as possible.
Q: The product I received has scratches or defects. What should I do?
A: We will exchange it.
Please contact us via inquiry or message. If you can attach a photo of the defective part, we can exchange it smoothly.
Q: The size of the product I received doesn't fit me, so I'd like to exchange it.
A: We offer free size exchanges.
First, please contact us via message or contact form.
*Only applies to products that are in stock or can be ordered from the manufacturer.
Q: I received the product but it was different from what I expected. Can I return it?
A: We do not accept returns due to customer convenience. Thank you for your understanding.
About the product
Q, I want to purchase an item that is out of stock
A: Even if an item is out of stock, we may be able to order it from the manufacturer.
Please contact us via the contact form or message us.
Q: I'm not sure which size or color to choose. How should I choose?
A: There is a size chart on each product page. You can use it to calculate the recommended size.
About size calculation service
Q: Do the prices listed on the product pages include taxes?
A: Yes, the prices include consumption tax.
Q: I would like to purchase the coordinated clothes shown in the product page image as well.
A: The "coordinated items" worn in the image are displayed at the bottom of the product page. Please see here.
*If we do not carry the accessories or clothes worn in the image, "Coordinated Products" will not be displayed.
About the store
Q: Can I actually visit the store? What are the business hours?
A: We do not have a physical store, we only operate an online shop.
The online shop's opening hours are as follows:
Accepting orders 24 hours a day, 365 days a year
Opening days: Open all year round
Business hours: 9:00-21:00 Customer service
Q, I want to try on the product
A: We do not have a physical store, so you cannot see the actual product.
Please take advantage of the product page's wearing video, size calculation service, customer reviews, etc.
If you have any questions about the product, please feel free to contact us via message.
Q, What benefits and services do I get when I register as a member?
A. By registering as a member
・You can earn 500 points
Earn points based on the amount of your order
You can check your order history
- Link with LINE to receive purchase and shipping completion notifications via LINE
There are some useful perks such as:
Please see below for details.
Q: How long does it take to respond to messages and inquiries?
A: We usually reply to messages and LINE messages within 10 minutes.
We will usually respond to your inquiry form within one business day.
Q: Are there any payment methods other than credit card?
A.We have the following payment methods.
・Credit card
・Apple Pay/Google Pay
・Bank transfer
・Cash on delivery
・Smartphone payments
Q: What security measures are used on the site?
A,We are taking the following security measures.
PCI DSS
PCI DSS is a global standard in the credit card industry established to safely handle customer credit card information. It provides excellent protection for cardholder data.
・Access control measures
We regularly test and monitor our network.
・ISMS certification "ISO27001"
It has been verified by a third-party organization and is objectively deemed to be a highly reliable service.