About size exchange service

We recommend Lexia's size exchange service to those who, when using online shopping sites, worry about whether the size will fit because the product is made overseas, or are unsure about the size because they can't try it on.

【Features】
- You can exchange your riding wear size for free!
- You can exchange the item even after trying it on! *Only available for try-on at home

[How to exchange sizes]

1. Contact us to let us know that you would like to exchange the item you ordered.

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2. Please return it to the specified address with postage prepaid .
*Please pay the shipping fee.

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3. After we have checked the condition of the item, we will ship the item in the size you requested, cash on delivery . Please prepare the cash on delivery shipping fee and wait.
*Backordered items may need to be ordered from the manufacturer and may need to be re-ordered.

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4. Delivery

[Points to note]
-The customer will be responsible for the round-trip shipping costs.
- Try-on at home only.
-We are unable to exchange the product for another one.
-If the product is dirty or damaged, we may not be able to accept an exchange.
- If the item still has tags attached, please return it with the tags intact.
- Please note that if a back-order is required, delivery may take some time.

[Products not eligible for size exchange]
-Horse equipment in general
-Sale items
-Back-ordered items that are out of stock at the manufacturer

If you have any questions or concerns, please contact us using the contact form.

We put customer satisfaction first and strive to provide smooth size exchanges.

Please feel free to enjoy shopping at Lexia.