Thank you for using the Lexia EC site.
We have decided to make some changes to our free size exchange service as follows:
What's changed
The shipping costs for delivery of replacement products , which we have previously covered, will now be borne by the customer and will be sent cash on delivery .
Therefore, customers will be responsible for the round-trip shipping costs.
Please rest assured that there will be no other costs associated with size exchanges (such as exchange fees) as before.
Change effective date
November 18, 2024 ~
Note
- Try-on at home only.
-Horse equipment is not included.
-We are unable to exchange the product for another one.
-If the product is dirty or damaged, we may not be able to accept an exchange.
- If the item still has tags attached, please return it with the tags intact.
- Please note that for back-ordered items, if the item is out of stock at the manufacturer, we cannot accept exchanges.
- Please note that if a back-order is required, delivery may take some time.
We will continue to strive to provide better service to our customers, so we appreciate your understanding.
If you have any questions, please feel free to contact us.
Lexia Customer Support
For inquiries, please contact: info@lexia.jp.net
